As the financial market is continuously expanding, the need for regulatory bodies and ombudsmen to protect the rights of investors has also increased. Sarasin & Partners, a leading independent asset manager, has a dedicated ombudsman who plays a crucial role in resolving disputes between the firm and its clients. In this article, we will explore the role of Sarasin & Partners ombudsman and how it benefits investors.
The Role of Sarasin & Partners ombudsman
The Sarasin & Partners ombudsman is a neutral third party who acts as an arbitrator in the event of a dispute between the company and its clients. The ombudsman is responsible for investigating complaints made by clients, with the objective of finding a fair and impartial resolution.
Investors can approach the ombudsman if they are facing an issue with the company’s policies, services, or the performance of their investments. The ombudsman then investigates the complaint and considers all relevant factors, including the client’s perspective, company policies and regulations, and market expectations.
Once an investigation has been conducted, the ombudsman presents their findings and recommendations to the parties involved. The ombudsman carefully takes into account all of the evidence and arguments and is committed to providing a fair and unbiased resolution to the dispute.
Benefit to Investors
The Sarasin & Partners Ombudsman offers a number of benefits to investors. Firstly, it provides a swift and impartial resolution to any disputes that arise between the company and its clients. This not only saves clients time and money but helps to maintain the trust and confidence of investors in the company.
Secondly, by acting as an independent third party, the ombudsman offers clients a means of resolving disputes that is separate from the company itself. This ensures that any complaints or grievances are taken seriously and addressed in a fair and transparent manner.
The role of the ombudsman is particularly important for small investors who may not have the resources or expertise to deal with complex financial disputes. In such cases, the ombudsman provides investors with a free and accessible avenue to seek redress and protection of their rights.
Transparency is key
A clear and transparent process is crucial to building trust between investors and the company. Sarasin & Partners ensures that clients are aware of the ombudsman’s role and the process to follow in the event of a dispute. This transparency underscores the company’s commitment to providing its clients with a fair and open approach to resolving any issues.
In addition to the ombudsman, Sarasin & Partners also has a comprehensive complaint handling procedure that is designed to address any issues that may arise. This includes a dedicated team of professionals who are available to help clients with any queries or complaints they may have. The company believes in providing a high standard of customer service, which includes taking the necessary steps to promptly address any issues or concerns its clients may have.
Sarasin & Partners is committed to providing its clients with a transparent and impartial dispute resolution process. The role of the ombudsman plays a critical role in ensuring that the company’s clients have access to a fair and unbiased resolution to any disputes that may arise.
Final Thoughts
The role of the Sarasin & Partners Ombudsman is essential in protecting the rights of investors and ensuring that they are treated fairly and equitably. The ombudsman provides clients with a means of resolving disputes that is impartial, transparent, and free. Through its comprehensive complaints handling procedure and commitment to customer service, Sarasin & Partners demonstrates its commitment to ensuring that client needs are met with the highest standards of professionalism and care.
In conclusion, the Sarasin & Partners Ombudsman plays a crucial role in maintaining the trust and confidence of investors in the company. By offering an impartial and transparent dispute resolution process, Sarasin & Partners ensures that the complaints and grievances of its clients are addressed fairly and expeditiously. The ombudsman is a valuable resource for clients, providing them with the peace of mind of knowing that their rights and interests are protected.