When individuals encounter problems with their debts or are dissatisfied with the way they are being treated by their debt collectors, it can be challenging to navigate the complex world of debt resolution on their own. This is where the Arrow Global ombudsman comes in. The company, which is one of the largest debt purchasers in Europe, has established an ombudsman service that offers a way for anyone with complaints to seek resolution.
What is Arrow Global?
Arrow Global is a London-based company that specializes in purchasing and managing non-performing loans (NPLs). Its primary business is to acquire debts from banks, credit card companies, and other financial institutions and then attempt to recover them by either collecting payments or selling them to other debt buyers. The company operates in several European countries, including the United Kingdom, Ireland, Portugal, Spain, and Italy, as well as in the United States.
What is an ombudsman?
An ombudsman is an impartial and independent person who receives and investigates complaints from individuals who feel they have been unfairly treated or wronged by an organization. Ombudsmen are appointed by the organization to which they belong and are hired to provide an alternative dispute resolution process that is faster, simpler, and more economical than going to court.
What is the role of the Arrow Global ombudsman?
As a debt purchaser, Arrow Global has a responsibility to be transparent, fair, and ethical in its dealings with consumers. The Arrow Global ombudsman was established to ensure that the company lives up to this responsibility and that any complaints it receives are dealt with appropriately.
The role of the Arrow Global ombudsman is to receive, investigate, and resolve complaints from customers who have had problems with their debts or the way they have been treated by Arrow Global or one of its agents. The ombudsman is an independent and impartial body that is authorized to make decisions about the complaints it receives and to order Arrow Global to take specific actions to remedy the situation if necessary.
How does the Arrow Global ombudsman process work?
If a customer has a complaint about Arrow Global or one of its agents, they can contact the Arrow Global ombudsman by letter, email, or telephone. The ombudsman will then investigate the complaint, gathering evidence and speaking to both the customer and Arrow Global to get a full understanding of the situation.
Once the ombudsman has completed its investigation, it will issue a decision, either dismissing the complaint or upholding it. If the complaint is upheld, the ombudsman will order Arrow Global to take specific actions to remedy the situation, which may include offering financial compensation or changing its practices.
It is important to note that the decision of the Arrow Global ombudsman is not legally binding. However, Arrow Global has committed to complying with all decisions made by the ombudsman and to implementing any remedies ordered.
Why is the Arrow Global ombudsman important?
The Arrow Global ombudsman is vital for several reasons. Firstly, it provides a mechanism for consumers to seek redress for any problems they encounter with their debts. By having an ombudsman service, consumers have a way to escalate their complaints if they are not satisfied with Arrow Global’s initial response.
Secondly, the Arrow Global ombudsman helps to ensure that the company is operating in a fair and ethical manner. The ombudsman investigates complaints to determine whether Arrow Global has complied with all relevant laws and regulations and whether it has treated its customers appropriately.
Finally, the Arrow Global ombudsman serves as a way for the company to maintain its reputation. By having an ombudsman service, Arrow Global can demonstrate its commitment to responsible debt collection practices and to resolving any complaints it receives in a timely and fair manner.
In conclusion, the Arrow Global ombudsman is an essential service that provides consumers with the ability to complain about any issues they encounter with their debts or the way they are being treated by Arrow Global or one of its agents. The service helps to ensure that the company operates in line with relevant laws and regulations and that it maintains its reputation as a responsible debt purchaser. If you are having problems with your debts, the Arrow Global ombudsman can be an avenue to seek redress.