When it comes to dealing with insurance claims, disputes and complaints, it is always good to know that you can seek help from an independent third-party organization. This is where the Royal London Mutual Insurance Society ombudsman comes in. This article discusses what the ombudsman does, how it operates, and how it can help resolve insurance-related disputes.
Overview of the Ombudsman
The Royal London Mutual Insurance Society ombudsman is a free and independent service that was created to help resolve disputes between policyholders and insurance companies associated with Royal London Mutual Insurance Society. The ombudsman service is available to anyone who has a complaint or dispute that is unresolved after their insurance company’s internal complaints procedure has been exhausted.
The ombudsman service provides an impartial assessment of complaints and can help negotiate a settlement between the policyholder and their insurer. The service can also provide recommendations for insurance companies on how they can improve their claims handling and customer service processes.
How the Ombudsman Service Works
The ombudsman service is available to policyholders who have a complaint that has been unsuccessfully addressed by Royal London Mutual Insurance Society. The first step for policyholders is to make a formal complaint to the insurance company and give them the opportunity to resolve the dispute internally. If after 8 weeks the dispute is still not resolved, the policyholder is allowed to escalate the complaint to the ombudsman service.
To make a complaint to the ombudsman service, policyholders need to fill out an online complaint form or submit a written complaint by post. Complaints can also be made over the phone or through email. Once a complaint has been received, the ombudsman will investigate the case and gather relevant information from all parties involved.
The ombudsman will then provide the policyholder and insurer with an unbiased decision on how to resolve the dispute. If a settlement cannot be reached, and the policyholder is still unhappy with the ombudsman’s decision, they are free to seek legal advice or take their case to court.
How the Ombudsman Service Can Help
The ombudsman service provides a quick and efficient means of resolving insurance-related disputes. It ensures that the policyholder’s voice is heard and that they receive a fair settlement.
The ombudsman can help policyholders in a number of ways:
1. Free service – The ombudsman service is free for policyholders to use and does not require legal representation.
2. Impartiality – The ombudsman service is impartial and will consider all evidence provided by the policyholder and insurer before making a decision.
3. Quick resolution – The ombudsman service will make a decision within a reasonable timeframe, ensuring that the complaint is dealt with as soon as possible.
4. Expertise – The ombudsman service has extensive experience in handling insurance-related disputes and can provide expert advice to both the policyholder and insurer.
5. Easy to access – The ombudsman service is easy to access and can be used by anyone who has a complaint against their insurer.
How to Make a Complaint to the Ombudsman Service
If you have a complaint or a dispute with Royal London Mutual Insurance Society and have exhausted their internal complaints procedure, you can make a complaint to the ombudsman service. To do so, you need to follow the steps outlined below:
1. Gather evidence – Collect all evidence relating to your complaint, including any correspondence and documentation.
2. Submit a formal complaint – Use the complaint form available on the ombudsman website or submit a written complaint by post.
3. Provide information – Provide the ombudsman with all relevant information and documentation to help them investigate your case.
4. Allow time for resolution – Give the ombudsman the necessary time to investigate and assess your complaint.
Conclusion
In conclusion, the Royal London Mutual Insurance Society ombudsman is an invaluable resource for policyholders who have a dispute with their insurance company. The ombudsman provides a free and independent service that ensures that policyholders receive a fair settlement, even when they have exhausted their insurance company’s internal complaints procedure. If you have a dispute with Royal London Mutual Insurance Society, make sure you use the ombudsman service to ensure a quick and efficient resolution of your complaint.